How-to and FAQs

Below you can find some step by step instructions on how to order your first terminal. If you need further assistance, please contact terminalfulfillment@visa.com.

 

How to access the Cybersource Hardware Shop:

  1. You can access the shop by clicking the “Purchase Terminals” button on the “Manage Terminals” page in EBC. You will then be redirected to the hardware shop. 
  2. You can visit www.shop-hardware.cybersource.com directly.

How to place an order:

  1. Select the tab of which device type you are looking to purchase
  2. Click on the product you wish to purchase.
  3. Specify the quantity and variant (if available).
  4. Click "Add to Order."
  5. Review your order by clicking the shopping bag icon in top right corner
  6. Input your Merchant ID (if known)
  7. Read and agree to the terms and condition by checking the box
  8. Log-in using your account credentials. If you don’t have an account yet, see “How to create account”
  9. Add or select the appropriate shipping location.
  10. Select your preferred shipping method.
  11. Select your payment method and enter payment details.
  12. Submit your order by clicking “Pay now.”

How to create an account:

  1. Click the account icon in the top right corner of the page.
  2. Click on “create new account.”
  3. Fill out the required fields.
  4. For the EU shop, please be sure to enter your VAT information.
  5. Click “Create” to complete account set-up.

 

What's Next? 

Acceptance Devices 

After placing your order, you will receive e-mail confirmation with order details. The distributor will then prepare your order for shipment. After the order is fulfilled and shipped, you will receive an e-mail containing tracking information. 

Verifone devices will typically be delivered between 5-7 business days, while all other device types will typically be delivered between 3-5 business days. 

While your physical order is being shipped from the distributor, the Cybersource Customer Support team configures your purchased card readers so that it will be ready to use upon delivery.  

If you entered your Merchant ID during the terminal ordering process, upon delivery, you could locate the terminal on the Manage Terminals page in the Business Center.  

 If you did not enter your Merchant ID during the ordering process, the terminal will be added at the Portfolio level in Business Center. After you process your first transaction, the terminal will be visible in your merchant account.   

In some cases, processing the first transaction will force the terminal to update and download specific configurations. Please make sure not to interrupt the update process and ensure that the terminal stays connected to a power source and to the server via your preferred connectivity method (e.g., Wi-Fi, Bluetooth, Ethernet). 

Virtual Terminal 

After placing your order, you will receive e-mail confirmation with order details. The distributor will then prepare your order for shipment. After the order is fulfilled and shipped, you will receive an e-mail containing tracking information.  

Once you receive your order, you will need to log-in to EBC (Enterprise Business Center) and navigate to the Virtual Terminal module. Go into the terminal settings and find the reader tab. Click the button labelled “enable transactions via card reader” and select your reader type from the dropdown menu. If you have not already done so, install the browser plug-in and the SDK.   

Once the browser extension and SDK have been successfully installed, you will need to connect your reader. After connecting your reader to the computer via Bluetooth or USB, click ‘Refresh reader details.’ This will reset the connection to the reader and the reader details will be loaded. Click on ‘Enable Chip’ to accept chip insert transactions, and then click on ‘Submit’ to save the settings. You are now ready to accept your first transaction.